Revenue Operations · Post-Sale Engine
Stop the back end from leaking, and grow your best accounts on purpose.
Run the right side of the bowtie as a system: onboarding that drives time-to-value, a health score that flags risk before the renewal call, and an expansion motion that grows accounts on signal, turning retention into compounding net revenue retention.
You win customers but can't keep the back end tight: onboarding is inconsistent, churn surprises you, and expansion is accidental. This package makes post-sale a managed system, with net revenue retention treated as the number most correlated with durable growth. Start where the pain is, onboarding or churn, then mature the full motion.
- A repeatable onboarding motion that drives time-to-value and protects the riskiest stretch of the relationship
- A calibrated health score, risk and churn playbooks that fire on it, and a Voice-of-Customer loop feeding back in
- A committable renewal forecast and a signal-driven expansion motion
- Net revenue retention treated as a managed number, not a year-end surprise
Retention & Expansion projects
Customer Onboarding
A repeatable onboarding journey with success milestones, automated workflows, and time-to-value tracking that flags stalled onboardings before they churn.
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Customer Success Ops
The CS operating layer: a calibrated, multi-signal health score, risk and churn playbooks wired to owners, and a Voice-of-Customer and NPS program that feeds it.
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Renewals & Expansion
A committable renewal forecast with GRR and NRR roll-up, forward renewal reporting by risk, and an expansion motion that grows the best accounts on usage and health signals.
Explore the projectTurn retention into compounding growth
Book a consultation to run onboarding, health, renewals, and expansion as one system, with net revenue retention as the number you manage to.
Feed the post-sale engine with a clean source of truth
Health scores and renewal forecasts are only as good as the data under them. Data Solutions builds the warehouse and Single Customer View that make installed-base signals reliable.